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Dry Cleaning Operations Forum Online

SPOT shared this announcement 3 months ago

Check out the newest addition to the SPOT Forum the Dry Cleaning Operations forum. It's a place to ask questions, share comments and interact with other dry cleaning owners, operators and managers about broader, industry issues not related to software or the SPOT system.  We hope you enjoy the new site!

Comments (17)

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Searching for a report that is incoming sales only broken down by sales representative. We have been running Incoming detail report under the report gallery for quite sometime. We have encountered a problem with the report. The report does not break down by route sales person. In addition, although it captures the incoming detail of inbound orders it also picks up when changes are made to the order as well as when we transfer to another location. We are searching for a report that captures inbound sales, minus sales tax, minus coupons and discounts for a date range.

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s.


We have a request for a report to help us track us dollars coming in in a real time manner.


Here are the details of the request:


We pay our salespeople by total collected dollars from their customer (Deposit received and also later when the final payment is collected).


We deduct the sales tax and the shipping charges.


To be clear, Total Collected Dollars means actual money they collected during a period of time. It does not mean invoice amount.


We need a report that gets us this information by a date range.


What report tracks the financial performance of a route salesperson?


If the route customer picks up the completed order in the store and pays at the store, we need to know those dollars, also.


Something like this:


DateCustomerInvoice DateDeposit CollectedDelivered by salespersonRoute customer pick up at storeInvoice AmountSales Tax

4-AprSmith4-Apr500

4-AprJones4-Apr670

4-AprWilson4-Apr900

4-AprStephens20-Jan 324 80864

5-AprDavis5-Apr200

5-AprYoung5-Apr440

5-AprLipper25-Feb 980 150090

7-AprDillon1-Mar 7082442160

7-AprMiller7-Apr1880

7-AprCarnn19-Mar 21303345195

9-AprKearn9-Apr3500

9-AprMolly9-Apr150

9-AprAnderson9-Apr85

TOTAL 8325130428388095509

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How do we print graphs? We can view them by clicking the "Graphs" button on the main menu - but the print button is greyed out. Any help would be appreciated. Thanks

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I need to be able to apply a payment based on statements. In other words, if a client skips a statement and pays the next statement, I need to be able to apply the payment to the second statement. Currently, it's done manually by clicking an individual invoice/ticket. Especially, with a larger hotel account, it's a nightmare to go through each ticket.


Thank you,

Ikrom

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Does anyone use a scale for their wdf? As in by weight, its a different price as the weight increases? under 10 Ibs would be 3.50 and as the weight goes up to 45 Ibs, it's 1.50. Also is there a way to set this up in spot? Thanks for any and all your help with this!

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Yes, we use a commercial scale. This is required in our state - we can't just use our regular laundry scale cart that we use to weigh dry cleaning loads.


In SPOT, you can set up pricing by the pound as an upcharge. You click on the upcharge and it allows you to input the number of pounds and prices according to the number of pounds. We set up a price for the minimum number of pounds (a set amount) and a by the pound pricing for anything over the minimum amount. Call SPOT and get them to help you set up the upcharge by the pound pricing - it is somewhat technical.

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We want a report that lists new customers in a particular date range and then indicates whether they have repeated or they were just one and done customers.


We would use this report to see the efficacy of our new customer incentive programs and how good we are at customer retention.

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Try the Customer Profile option in the Customer section in the Reports Gallery. This is a very flexible reporting tool and would allow you to get details on spending, number of visits, etc. for new customers added during a given period of time.

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This report is a hidden gem. Is there a way to have the number of visits displayed in the output?

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Also, it would be awesome if it displayed the date of the last visit.

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I want summary reports like daily sales/incoming/outgoing in portrait form on the thermal printer size. For each employee/store... Each category listed one under the other... not horizontally... This will save lot of paper.

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I should be able to view the customer visit # listed on the grids like invoice# ... I hate the Idea of the customer invoices.... Customers don't care invoices customers want to remember by visit/order. Invoice breakup is just for breaking on big order into small packaging...

Once I click open the order I should be able to see individual invoices and if wanted should be able to drill deep... or a tree structure...

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Any customer list of invoices either after search/pickup when invoice is highlighted the invoice is displayed on the left its a great feature but when we search by garment/hsl it should have another small box under it some where when we move from invoice to invoice for that hsl search should list the garment over and over again in some box below or highlight the hsl with very contrasting color...

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As I already suggested along the invoice in the list grids there should be some list for visits as customers are more interested in the visit. I should be able to open and see the visit/order on the screen just like the invoice... and then print it if needed... Currently system doesn't let me do this...

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Currently the pricing is hard tied to garment description... the Department/Category/Item... but to me the pricing should be optional and floating... should be popped up if configured or not if popup is turned of in configuration...

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When customer orders are being created there should be a counter or time stamp capture of every garment getting detailed.

And this should be reflected in every invoice as well. or may be when we click order history we should be able to see that there...

Order history should display the action taken on garments underneath.... along with order history... may be tabbed or tree..

or when we open the item view there should be history tab...

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The order create time is the time when the order/detail is saved. but to me the system should capture order/detail start and finished time...

and if the order is canceled the order should log both times start time and cancel time...

and all times in between mean all actions taken on if any items detailed and canceled...

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When you open customer view there should be a customer history tab as well ... in this it should have the canceled orders listed as well....

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Order history/customer history/item history... should list comments fields at the end of the grid... if customer comes we can pull them and read ... or a memo history tab should be there where we can read any thing about the customer...


And comments we capture also we should be able to capture and categorize or some thing positive/negative neutral... actions to be taken ... I know you will point me to the reminders but I think the reminders should be at all level.. customer/order/invoice and item level...


If you ask me the comments/reminders/issues all three should be clubbed and should be allowed to captured at all levels. Customer/visit-order/invoice/item....

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I want want report or list with customer,phone#,invoice#,rack location,baggingTime,rackingTime... We have automatic assembler .... some times cloths are lost while racking small invoices that are clubbed behind the other ones and only one is racked the other is shadowed. Locating them is very hard. I follow the bagging or off assembly time and look for all the invoices on the racks during that lost bagged invoice. I find all the invoices bagged in and around the duration from event log and search each customer of that list and find those invoices locations. go to racks on that location and try to find then find the conjoined orders and separate them.... It would be easy if I could have all the information on one report.


Only we need to build join or view in the back joining the event log and their corresponding records in the rack locations table or what ever...


Once we have that its easy to build any report with event log..